FAQ

About Payments & Checkout

✦ What can I pay with?
The site uses the PayPal and Stripe Payments services (which accept most of credit and debit cards), as a payment process.

✦ Is the site secure?
Yes. You will pay through PayPal and Stripe Payments, the leading online payment method solutions.
Illusorya will never see your credit card number and your bank details; PayPal and Stripe Payments will simply notify you of the payment, so that your order can be processed later.
What if you'd like to collect it in person? Read below, below!

✦ Do I need an account to be able to make the payment?
No. You can proceed with the payment without needing a PayPal account and you can pay as a guest of the site without having to register.

Prices of the product listed in the shop are already taxes included.


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Installment Payments

Since Art is Love, the artist is happy to be able to help you in purchasing your favorite artwork with this option!
You can purchase with Installment payment, using PayPal Later or contact directly the artist.

Below, some brief information you need to know before contacting directly the artist:

  • The option Installment Payment is applied for original paintings worth € 150 or more. Upon acceptance of payment, with a deposit equal to half of the total amount, the total must be paid within 2 (two) months.
  • Installment Payments will NOT be refunded, whether completed or not. In case of "change of mind", the deposit already paid will be considered as compensation for the artist due to the commitment in having booked the artwork (unique and original piece), and therefore made unavailable for other buyers at that juncture. Thanks for understanding!
  • IMPORTANT: Artwork(s) will be shipped upon full payment of it.

By purchasing with the option Installment Payment  you agree to the above policy, written here. Thank you!


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Shipments

✦ How long does it take for my order to ship?
Orders for all products available on this site will be processed in 1 - 3 working days.

The items will be carefully packed with anti-folding and anti-humidity protections.
The price of the packaging is included in the shipping costs.

  • PLEASE NOTE: if you buy on Friday, your order will be shipped to the following Monday, due to the break services by Poste Italiane during the weekend.

Shipping costs

✦ FREE SHIPPING ON ODERS STARTING FROM €150! Use code during checkout: FREESHIP

Italy
- Express: € 5.90

Europe
- Priority International Mail: € 15
- First Class International: € 30
Shipping time: 2 - 4 weeks

UK \ USA \ Canada
- Priority International Mail: € 25
- First Class International: €40
Shipping time: 3 - 5 weeks
For international shipments, customs duties fees may be applied, to be paid by the recipient.

✦ NOTE ABOUT SHIPPING COSTS:
The artist is reserve to update the prices according to the current arrangements by the shipping services.


🇮🇹 [Only Italy] Desideri ritirare il tuo ordine direttamente in studio o durante gli eventi?
▸ Consulta il Calendario Eventi.
▸ Contattami qui (oppure sui Social Networks o WhatsApp) per info e prenotazioni.
▸ Nessuna spesa di spedizione! La tua opera preferita ti sarà consegnata a mano dall'artista.


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Shipments are not available in these countries

List of countries excluded from shipments. However, don't hesitate to contact the artist for help and request.

Afghanistan, Algeria, Angola, Saudi Arabia, Australia, Azerbaijan, Bahrain, Bangladesh, Benin, Bhutan, Botswana, Brunei, Burkina Faso, Burundi, Canada, Cambodia, Cameroon, Cape Verde, Chad, China, Comoros, Congo - Kinshasa, Congo-Brazzaville, North Korea, South Korea, Ivory Coast, Egypt, United Arab Emirates, Eritrea, Ethiopia, Fiji, Philippines, Gabon, Gambia, South Georgia and South Sandwich, Ghana, Japan, Djibouti, Jordan, Guinea, Equatorial Guinea, Guinea-Bissau, India, Indonesia, Iran, Iraq, Christmas Island, Norfolk Island, Cocos (Keeling) Islands, Cook Islands, Heard and McDonald Islands, Pitcairn Islands, Solomon Islands , Israel, Kazakhstan, Kenya, Kyrgyzstan, Kiribati, Kuwait, Laos, Lesotho, Lebanon, Liberia, Libya, Madagascar, Malawi, Malaysia, Maldives, Mali, Morocco, Mauritania, Mauritius, Mongolia, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Niger, Nigeria, Niue, New Caledonia, Oman, Pakistan, Papua New Guinea, French Polynesia, Qatar, SAR of Hong Kong, Macau SAR, Central African Republic, Rwanda, Russia, Western Sahara, Samoa, Saint Helena, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Singapore, Syria, Somalia, Sri Lanka, South Sudan, South Africa, Sudan , Swaziland, Tajikistan, Taiwan, Tanzania, French Southern Lands, Palestinian Territories, British Indian Ocean Territory, Thailand, East Timor, Togo, Tokelau, Tonga, Tunisia, Turkmenistan, Tuvalu, Uganda, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna, Yemen, Zambia, Zimbabwe


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Refunds & Replacements

Refunds and replacements are not applied, except for:

  • In case you receive an order different from yours (photo, size or product).
  • Complaints made after 7 (seven) days will not be eligible for a refund or replacement.
  • Illusorya is NOT responsible for damaged or lost packages, in any case or circumstance. Shipping is totally under the responsibility of postal services, such as Poste Italiane or other couriers.
  • It is your responsibility to provide a correct address during the purchase. If the address is different from yours (in case of a gift or change of residence) PLEASE, notify the artist at the time of the order, filling in the appropriate message box during the payment. Illusorya is not responsible in case of non-receipt due to wrong or non-existent addresses.
  • For the reason listed above: in case the package returns to me, an additional payment of the shipping cost is required to send it back.
By purchasing through the site, you will therefore have consented to this refund and exchange policy. Thanks for your understanding!


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Commissions, License & Requests

To view details about customized works and licensed art, please check Info Commissions page or contact diretcly the artist.


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Copyright

All published material and artistic works are © Illusorya - Stefania Russo
I, Stefania Russo aka Illusorya, the artist, am the owner / holder of the Copyright of all the works of art and artistic objects illustrated and sold on this site. The purchase of any work of art (original, print, commission, etc) DOES NOT transfer the Copyright. Which means that the purchase does not give the buyer the right to use the images such as redistribution and resale, commercial use, mass production, etc.
If you are interested in using my work, please contact me to discuss the details. It is illegal to use an artist's work without the artist's express consent and permission.



©Stefania Russo, aka Illusorya
P.IVA 02614120034
Piemonte, Italia

✆ WhatsApp: (+39) 392 0634085
✉ [email protected]